If a patient didn't receive their checkout link, start with History.
Check delivery status
Open History and find the recommendation. Each channel (SMS and email) shows whether delivery succeeded or failed.
Common causes
An incorrect or mistyped phone number or email address
The patient's carrier or inbox filtered the message
A temporary delivery issue
What to do
Confirm the patient's contact details, then resend by SMS, email, or both from History. You can also copy the link and share it directly.