If a patient can't access their recommendation, it's usually one of these.
Date of birth doesn't match
The patient must enter the date of birth on file for the recommendation. Confirm you entered the correct date when sending.
The link expired
Checkout links expire after a set period. Open History, find the recommendation, and resend the link.
The link didn't arrive
Check the delivery status in History (see "An SMS or email didn't arrive").
Still stuck?
Resend the link, or contact support at [email protected].