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EHR session expired or won't connect

What to do when you lose patient context or see a reconnect prompt.

Written by Josh Channin

EHR sessions expire for security. If you see a reconnect prompt or lose your patient context, here's what to do.

Reconnect

Go to Settings → EHR Integration and reconnect your EHR. If you launched from your chart, return to your EHR and re-launch Wrapped Health.

Why it happens

For security, EHR sessions time out after a period of inactivity or after an absolute time limit. Reconnecting restores your patient context.

Still not connecting?

Confirm your EHR supports the connection and contact support at [email protected] if the problem continues.

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